Speakers include:

Astelit - Lite
Alexander Varchuk
Retention and Loyalty Expert
Astelit - Lite
Gianluca Chiesa
CVM Manager
Serdar Senay
Enterprise Base Marketing Manager
Maarten Stamrood
Director Segment and Online Marketing
Three Austria
Chrstoph Schmid
Senior Customer Value Manager
Three Austria
Adnan Idrees
Director of Loyalty
Inci Ozata
Campaign and Churn Manager
Nedaa Agemi
Customer Intelligence and Data Mining Consultant
Kabel Deutschland
Marc Bacon
Former Head of Customer Experience
Kabel Deutschland
Kevin Tubb
Head of Base Value Management
Robert Sambierski
Senior Manager Contract Retention & Renewal Strategy
Beata Kovacs
Head of CRM
Deutsche Telekom
Anton Telegin
Group Director - Marketing
Liberty Global
Carlos Soares
Head of Analytics and Insights
Liberty Global
Hany Mokhtar
Customer Experience Director
Romina Macaluso
Marketing Manager Customer Base

Build customer loyalty, increase retention and create profitable relationships

What would it mean for you to gain first hand insight into the customer value management and retention strategies from leading telecoms players? 

Benchmark your retention and customer value management strategies with your peers from across the globe and discover how to leverage customer analytics and segmentation develop targeted loyalty programmes that will measurably improve customer retention at the lowest costBook your place nowView our CEM Telecom Global Series Video:

Top reasons why this is the ONLY conference to attend in 2015!

  • Expert insight from the most renowned international telecoms operators: Vodafone, Orange, UPC, Deutsche Telekom, Etisalat and Mobily all sharing the tips you need to win over your customers and drive customer value
  • Drive your loyalty strategies forward with guaranteed networking with over 60 senior decision makers from across Europe and the Middle East - find out more, download the brochure
  • Get a truly Global perspective on how to increase customer spend by networking with attendees from the UK, Netherlands, Italy, Germany, Austria, Czech Republic, Saudi Arabia, Turkey, Egypt and more!
  • 2 Interactive workshops focused on CVM business transformation and customer contact optimisation to master everything you need to make sure every internal stakeholder is bought in to your CVM project
  • Find solutions to your top retention bottlenecks: How can you increase customer value?  How can you reduce churn?  And how can you transform your CVM process and implement pre-and post-paid initiatives?

Who will you meet?

Come and network with operators from across Europe and the Middle East.  Meet CxOs, VPs, Directors, Heads and Managers of:

  • Customer Value Management
  • Customer Base Management
  • Churn Management
  • CRM
  • Customer Care 
  • Loyalty & Retention
  • Online & E-care
  • Customer Analytics
  • Customer Insight
  • Segmentation

Thoughts from past attendees:

"The event was an extremely useful catalyst to driving our future plans" Country Marketing Director, Liberty Global
"It was a really value-added event for career growth" Team Leader – Retention & Loyalty, Nawras
"I got an overall picture of customer loyalty and its evaluation in our industry. Highly recommended" Head of International CRM, Deutsche Telekom

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