Transform your CVM & experience strategy to deliver value throughout the customer lifecycle and achieve a competitive advantage

Deliver an enhanced value-added experience to all customers, by leveraging your customer insight and implementing digitally relevant products and services to drive growth.

Now in its 6th year, CVM & Experience in Telecoms has established itself as the must-attend annual forum for industry-leading CSPs, delivering relevant, practical, actionable solutions through peer-to-peer networking and insightful presentations.

Given the significant margin and growth pressures resulting from the increasingly saturated EMEA market, now more than ever it is essential to implement an effective CVM strategy to drive better interaction with your customers to keep them happy, and offer innovative products and services to increase ARPU and achieve competitive advantage.

Download Agenda

Confirmed Speakers for 2016:

View All Speakers

Some key issues that will be addressed:

Expert insight from the most innovative international CSPs, including: Orange, Telefonica, Telenor and Vodafone, all sharing the tips you need to win over your customers and drive customer value


Drive your value management strategies forward through interactive debate and networking with over 100 senior decision makers from across Europe and the Middle East, enabling you to develop a holistic solution to shared challenges

Your opportunity to join this established community of value management professionals: Now in its 6th year, this forum leads the EMEA market in consistently delivering relevant, practical, actionable solutions for the telecoms industry

Find solutions to your top retention bottlenecks: How can you increase customer value? How can you reduce churn? And how can you transform your CVM process and implement pre-and post-paid initiatives?

request an invite

Who will you meet?

Come and network with operators from across Europe and the Middle East. Meet CxOs, VPs, Directors, Heads and Managers of:

 

Customer Value Management

 

Customer Base Management

 

Churn Management

 

Customer Relationship Management

 

Customer Care

 

Customer Experience

 

Retention and Loyalty

 

Loyalty & Retention

 

Online & E-care

 

Customer Analytics

 

Customer Insight

 

Segmentation

 

Strategy

 

Digital


Download the Agenda

View our CEM Telecom Global Services Video:


Media Partners